FAQs

Shipping

Q: When do we ship?

A: We prefer to ship on Tuesdays or Wednesdays, however if that is an issue please contact us and we could arrange a ship date that works best for everyone.

Q: How do we ship?

A: We ship via FedEx. On all live animals we ship overnight, with the animals arriving to your door at around roughly 11am. We can also arrange to ship to certain FedEx facilities if you prefer, which does cut down on the time the animal is in transit.

Q: Are the animals safe in shipping?

A: We take every precaution to ensure the safe arrival of our animals. They are all packed appropriately with heating or cooling packs if necessary. We try to pack and ship our animals so that they are in their shipping containers for as short a period as possible. Most of the time the animals are in their shipping containers for less than 24 hours. We check the temperature of both our locations and the customer location to ensure the animals will be safe to ship.